A well-established, high-quality housebuilder is looking to appoint a Customer Service Administrator to join their busy and supportive team.

This is a great opportunity to join a brand known for delivering high standards across their developments, where customer experience is a key priority.

The Role
You will act as the first point of contact for customers, managing queries and co-ordinating remedial works to ensure issues are resolved efficiently and to a high standard. Working closely with contractors, suppliers and internal teams, you’ll play a key role in maintaining customer satisfaction across live developments.

Key Responsibilities

• Act as first point of contact for customer enquiries and issues
• Co-ordinate remedial works with contractors and suppliers
• Ensure issues are resolved within agreed timescales
• Manage and respond to customer communications (phone and email)
• Organise contractor schedules and assist with weekly diaries
• Raise invoices and manage cost-related administration
• Escalate issues where required and support the wider team

About You

• Previous experience in a customer service or admin role
• Strong organisational skills with the ability to prioritise workload
• Excellent communication skills
• Confident working in a fast-paced environment
• Housebuilding or construction experience is desirable

Working Pattern

• Monday to Thursday: 8:45am – 5:30pm
• Friday: 8:45am – 3:00pm
• Hybrid working: Tuesday & Wednesday in the office, Monday/Thursday/Friday from home

What’s on Offer

• Salary of £28,000
• Bonus scheme
• Company car lease options
• Hybrid working model
• Opportunity to join a well-respected housebuilder with a strong reputation