I’m recruiting on behalf of a national housebuilder who are looking to add a Customer Care Co-ordinator to their growing team in West Central Scotland.

This is a brilliant role for someone who thrives on organisation, communication, and delivering a great customer experience. Housebuilding experience isn’t required — they’re open to candidates from any construction-related background who have strong admin and customer care skills.

The Role

As Customer Care Co-ordinator, you’ll be the central point of contact for homeowners and internal site teams. Your role will include:

• Logging and managing customer queries and defects
• Scheduling trades and diaries for remedial works
• Liaising with Site Managers, subcontractors and the wider customer care team
• Providing clear communication updates to customers
• Ensuring KPIs and service levels are met
• Maintaining accurate records and documentation

What They’re Looking For

• Experience in a similar admin or customer-facing role (construction-related highly desirable)
• Strong organisational skills and attention to detail
• Confident communicator who enjoys problem-solving
• Ability to prioritise a busy workload and manage multiple cases at once
• A friendly, proactive and helpful approach

Salary & Package

• £25,000 – £28,000 depending on experience
• 8–12% annual bonus
• KPI-based commission, typically worth £1,000–£2,000 per year (performance-related)
• National housebuilder with career progression and support

If you’re working in customer care, administration, construction support, housing associations, property management, or anything similar — this could be a fantastic next step.